Shipping with protection included

Quality and service guaranteed

We only offer authentic, EU clean goods. We guarantee the originality of all products sold via Qogita and have strict buyer protection and support mechanisms in place so you can purchase with confidence.

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Protection against counterfeit goods

We only allow authentic products on our marketplace. To protect our buyers against counterfeit goods, we have put in place the following:

Rigorous multi-step verification process when onboarding new suppliers

Verify company information and details are legitimate.

Complete site visit to inspect product quality and ensure processes are in place to enable effective fulfillment of Qogita orders.

We leverage machine learning during stocklist onboarding to analyse product data accuracy and enhance our verification efforts.

Sellers must pass our trial order program to prove their ability meet our quality standards.

Ongoing seller performance management

We hold our sellers to the highest standards of integrity and reliability. Products must be authentic, available, and shipped in an excellent condition.

We work closely with our sellers throughout their time with us to ensure that they continue to meet these standards.

Money-back guarantees

If you receive counterfeit or decoded goods, we will issue you a full refund, as per our authenticity guarantee.

If you experience other problems with your order, our support and claims team will work with you to resolve any damages, including by offering full refunds.

For more information on how we work with our sellers, see our seller partnerships page.

Brilliant platform for everyone in the reselling business. Great range, prices and quality.
Great Britain
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Our support team is available to help throughout the entire process

We invested in our customer support team to ensure we provide exceptional care for our customers across all languages.

Purchasing questions

Support for marketplace resellers

Shipping and delivery queries

Liaise with sellers on your behalf

Questions about how the platform works

Invoices, payment notes and proving chain of supply

Customer Support & Claims Team

Gemma, Lara, and the rest of the support team are here to help with general queries, while Viki is available if you need to submit a claim.


Customer Support




Customer Support Lead

We’ve made submitting a claim easy

While we aim to provide a seamless experience, things might not always go as planned.

If you find that you need additional support with an order after it has arrived, we have a simple claims process accessible directly from your order page.

A member of our claims team will work with you to provide a full refund if your claim is approved.

I would like to share my experience with Qogita. I am very pleased with the service of the agent Emma, she quickly resolved my issues with the provision of a supplier invoice and changed my address in the order. Thank you.

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